Terms & Conditions

Welcome to The Canadian Aqua Shop. By accessing and using our website, you agree to comply with and be bound by the following terms and conditions.

1. Acceptance of Terms

By accessing or using The Canadian Aqua Shop's website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our website or services.

2. Use of Website

Permitted Use

You may use our website for:

• Browsing and purchasing plumbing products
• Accessing product information and specifications
• Communicating with our customer service team
• Managing your account and orders

Prohibited Use

You agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the website
• Use automated systems to access the website without permission
• Reproduce, duplicate, or copy any content without authorization
• Transmit any harmful code or malware

3. Account Registration

To make purchases, you may need to create an account. You agree to:

• Provide accurate and complete information
• Maintain the security of your password
• Notify us immediately of any unauthorized use
• Accept responsibility for all activities under your account

4. Product Information

We strive to provide accurate product information, including:

• Descriptions and specifications
• Pricing and availability
• Images and dimensions

However, we do not warrant that product descriptions or other content is accurate, complete, or error-free. If a product is not as described, your sole remedy is to return it in accordance with our Return Policy.

5. Pricing and Payment

Pricing

• All prices are in USD unless otherwise stated
• Prices are subject to change without notice
• We reserve the right to correct pricing errors
• Additional taxes and shipping fees may apply

Payment

• Payment is due at the time of purchase
• We accept major credit cards and other payment methods as displayed
• All payment information is encrypted and securely processed
• We reserve the right to refuse or cancel orders

6. Orders and Cancellations

Order Acceptance

Your receipt of an order confirmation does not constitute our acceptance of your order. We reserve the right to accept or decline your order for any reason, including product availability, errors in pricing or product information, or suspected fraud.

Cancellations

You may cancel an order before it has been shipped. Once an order has shipped, our Return Policy applies.

7. Shipping and Delivery

• We offer various shipping methods with different delivery times
• Shipping costs are calculated at checkout
• Orders are typically processed within 1-2 business days
• Delivery times vary based on location and shipping method selected

8. Returns and Refunds

We accept returns within 30 days of purchase under the following conditions:

• Items must be unused and in original packaging
• Custom or special order items may not be returnable
• Return shipping costs are the responsibility of the customer unless the item is defective
• Refunds will be processed to the original payment method within 5-7 business days

9. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of The Canadian Aqua Shop or its content suppliers and is protected by copyright and intellectual property laws.

You may not:

• Reproduce, distribute, or display any content without permission
• Use our trademarks or logos without authorization
• Create derivative works from our content

10. Limitation of Liability

To the fullest extent permitted by law:

• The Canadian Aqua Shop shall not be liable for any indirect, incidental, special, or consequential damages
• Our total liability shall not exceed the amount paid by you for the product or service in question
• We are not responsible for delays or failures due to circumstances beyond our control

11. Warranty Disclaimer

Our website and services are provided "as is" and "as available" without warranties of any kind. We do not guarantee that:

• The website will be uninterrupted or error-free
• Defects will be corrected
• The website is free from viruses or other harmful components

12. Indemnification

You agree to indemnify and hold harmless The Canadian Aqua Shop and its affiliates from any claims, damages, losses, or expenses arising from your use of the website or violation of these terms.

13. Governing Law

These Terms and Conditions are governed by the laws of the State of New York, without regard to its conflict of law provisions.

14. Dispute Resolution

Any disputes arising from these terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

15. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after changes constitutes acceptance of the new terms.

16. Contact Information

For questions about these Terms and Conditions, contact us:

• Email: [email protected]
• Phone: (514) 623-4213