Frequently Asked Questions
Find quick answers to common questions about our products and services
Orders & Purchasing
Placing an order is easy! Simply browse our products, add items to your cart, and proceed to checkout. You'll need to create an account or log in, provide your shipping information, and select a payment method. Once you review your order and confirm, you'll receive an order confirmation email.
You can modify or cancel your order before it ships. Contact us immediately at (514) 623-4213 or [email protected]. Once an order has shipped, you'll need to follow our return process. Orders placed before 3 PM EST typically ship the same day.
We accept Visa, Mastercard, American Express, Discover, PayPal, and Apple Pay. For professional contractor accounts, we also offer Net 30 payment terms after approval. All payment information is encrypted and securely processed.
Yes! We offer special pricing for contractors, businesses, and bulk orders. Create a professional account or contact our sales team at [email protected] to discuss volume discounts and contractor pricing.
Shipping & Delivery
Standard shipping is $9.99 for orders under $99. Orders over $99 ship FREE! We also offer expedited ($19.99), express ($29.99), and same-day delivery ($49.99) in select areas. Exact shipping costs are calculated at checkout based on your location and items ordered.
Standard shipping takes 5-7 business days. Expedited shipping is 2-3 business days, and express is 1-2 business days. Same-day delivery is available in select cities for orders placed before 12 PM. All orders placed before 3 PM EST ship the same day.
Once your order ships, you'll receive a tracking number via email. You can also track your order by logging into your account and viewing your order history. Tracking information is typically available within 24 hours of shipment.
Currently, we only ship within the United States (all 50 states). We do ship to APO/FPO addresses with extended delivery times. International shipping may be added in the future.
Returns & Refunds
We offer a 30-day return policy on most items. Items must be unused, in original condition and packaging. Contact us at [email protected] to initiate a return. Some items like custom orders and opened safety equipment cannot be returned. See our full Return Policy for details.
Once we receive your return, we'll inspect it within 3-5 business days. If approved, your refund will be processed to your original payment method. Please allow 5-10 business days for the refund to appear in your account.
If you received a defective or incorrect item, we'll provide a prepaid return label at no cost. For returns due to personal preference, you're responsible for return shipping costs. We recommend using a trackable shipping method.
Yes! We accept exchanges for the same item in a different size, color, or model. When initiating your return, indicate that you'd like an exchange and specify the item you'd like to receive. We'll ship the new item once we receive your return.
Products & Specifications
Use our search feature or browse by category. Each product page includes detailed specifications, installation guides, and compatibility information. If you need help, contact our expert team at (514) 623-4213 or use our live chat feature.
Most products come with manufacturer warranties ranging from 1 to 10 years, depending on the item. Warranty information is listed on each product page. We'll assist you with warranty claims and can help facilitate direct contact with manufacturers when needed.
We carry both professional-grade and residential products. Our inventory includes commercial-grade fixtures, industrial valves, and heavy-duty equipment suitable for professional contractors, as well as quality products perfect for DIY homeowners.
Yes! Most product pages include downloadable installation guides, specification sheets, and videos. You can also find manufacturer manuals in the product documentation section. If you need additional help, our support team can provide guidance.
Account & Technical
While you can browse without an account, you'll need to create one to complete a purchase. Having an account allows you to track orders, save shipping addresses, view purchase history, and get faster checkout. It's free and takes less than a minute!
Click the "Forgot Password" link on the login page. Enter your email address and we'll send you a password reset link. Follow the instructions in the email to create a new password. If you don't receive the email, check your spam folder or contact us for assistance.
Absolutely. We use SSL/TLS encryption for all data transmission, secure servers, and industry-standard security practices. We never sell your personal information to third parties. Read our Privacy Policy for complete details on how we protect your data.
Every marketing email includes an "Unsubscribe" link at the bottom. Click it to opt out of promotional emails. You can also manage your email preferences in your account settings. Note that you'll still receive order confirmations and shipping notifications.